The biggest challenge that larger organisations face, in respect of information and communication technology, is that each decision taken can have significant impact (operational and consequently financial) on the organisation. Operationally, often the biggest challenge is retaining a level of agility and so to be able to react appropriately to challenges and opportunities as they present themselves.
In each of our areas of experitse, Remex can help to ensure that each decision taken is the right decision.
Through our results-driven implementation philosophy, which is based largely on a paper authored by RG Fichman and SA Moses and published in the MIT Sloan Management Review in 1999 (Vol. 40 No. 2), we are able to define, design and manage projects that deliver measurable results.
Fichman’s & Moses’ paper was written in relation to software implementations. But the methodology described has application to all areas of technology, not just information technology and certainly not just software. It focusses attention on business results, rather than technical objectives. It is this differentiation that is crucial in larger organisations, in particular, where the team that delivers the technology may well otherwise be focussed on the technology. For clarity, of course technologists need to be focussed on technology, but they (or someone) must understand and embrace the notion that the technology is there for a business purpose.
The paper describes five key principles (these are directly quoted from the paper):
1) Use targeted business results to drive decision making throughout the implementation process;
2) Divide the implementation into a series of non-overlapping increments, each of which enables measurable business improvements even if no further increments are implemented;
3) Ensure each increment implements everything required to produce desired results, i.e., software functionality and complementary changes to organizational policies, processes, structures and measures;
4) Size the increments so that each can be implemented in a short time (ideally three months or less);
5) Use the results of each increment as a basis to flesh out and adjust the plan for subsequent increments.
Remex have been helping our clients to understand and utilise results-driven technology implementation for more than a decade.